I booked this reservation in May and had a seat chosen fairly toward the front. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. For some reason they could not find me when I went to check my bag. Thanks."Ĭons: "I arrived at the airport and had already checked in and had m boarding passes. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. It was just exhausting waiting and getting later and later. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. My flights have typically been on time with JetBlue and I am a Mosaic member. Again, I'm not sure if there were any other options, just wanted to report my experience. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. So a planned 10 pm arrival in PHX turned into 6 am. Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX.
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